Are you the technical sales engineer that we are looking for in the UK?

- This job is available from summer 2024 -

To continue our growth and increase our market share, we are looking for a technical sales engineer in the United Kingdom.

Synguard is a Belgian developer/manufacturer of hardware and software solutions for access management such as access control, visitor registration, parking management, ... We are dedicated to delivering high-quality products and exceptional support to our clients. As we continue to expand, we are seeking a skilled Support Engineer to join our team and help us maintain the highest level of customer satisfaction.

As technical support:

We are looking for a local support engineer to assist our partners with 2nd line support. Also, you will be responsible for the local training for UK partners (from basic hardware and software to advanced training). If needed, you will also deliver training on the job. When we need to configure hardware that is bought locally in the UK, you will complete the pre configurations per the required specification.

As the local product specialist, you will look to become a technical authority on the Synguard Open Access Management solution.

As presales:

We are looking for a highly motivated and technically proficient Technical Sales Engineer to assist our partners in the design and offering of our solutions. This role will be critical in ensuring that our customers have a seamless experience with our products and receive prompt, effective presales assistance.

Key Responsibilities:

• Assist customers (partners) with advice in the installation, configuration, and maintenance of our products.
• Support partners with system design of integrated solutions utilising Synguard and key partner products.
• Troubleshoot and resolve technical issues promptly, escalating more complex problems to the appropriate teams if necessary.
• Deliver technical training to key partners and end users at the office and remote locations.
• Pre configuration of equipment at the UK office location.
• Collaborate with the engineering team to identify and report software or hardware bugs and contribute to product improvement.
• Maintain accurate records of customer interactions and support cases in our CRM/support system.
• Train customers on the proper use and maintenance of our systems.
• Stay up to date with industry trends and our product offerings to provide informed support.

You will work together with technical colleagues from Belgium and report to our local country manager.

First, you will learn about our hardware and software solutions. You will immediately be taken under the wing of Belgian colleagues and receive the necessary internal training from the relevant departments (technical, sales & marketing, product management, …).

You will have a minimum of 2 years’ experience in technical sales or a support related role, preferably in the access control/security sector:

• You are driven and passionate about access management, software, and security.
• You have a strong understanding of access control systems, including hardware, software, and networking.
• Proficiency in troubleshooting hardware and software issues
• Excellent communication skills, both written and verbal
• Exceptional customer service skills and a customer-centric approach
• Ability to work independently and as part of a team.
• Certifications in relevant technologies or access control systems are a plus.
• You are a perfectionist in your work and have an eye for detail.
• You have good technical-commercial skills and a result- and solution-oriented approach.

At Synguard, employees and customers are at the core. Training is provided so that you become a real expert in your field. Besides a competitive salary with interesting benefits, the job also offers great flexibility in terms of working hours.

You get the chance to work with cutting-edge technology and industry leaders. You will get opportunities for professional growth and development.

You will join a strong (international) growing and dynamic company. We have a flat organization with open and positive communication, both among ourselves and with our customers. In Belgium, we are already one of the market leaders in access control and in other countries, our solutions are increasingly distributed by exclusive partners. We develop modern solutions that excel in flexibility and user-friendliness.

If you are passionate about access management systems and are dedicated to delivering first-class technical support to our clients, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of Synguard as we continue to lead the way in access management innovation.

Synguard is an equal opportunity employer. We welcome and encourage candidates from all backgrounds and experiences to apply.

Convinced? Contact us so we can work together to see how you fit into our team!

Contact:  Billy Hopkins – billy.hopkins@synguard.co.uk